If your vehicle is being stored at our facility, we will gladly help you recover your vehicle as quickly and as inexpensively as possible.  Please note the following instructions and read our frequently asked questions to ensure best possible service.

Instructions to Recover your Impounded Vehicle

1. Come to our office during office hours: Monday through Friday, 8:00 am – 5:00 pm (you  may pick up property or your vehicle after office hours, but an after hours fee will be charged on holidays and after normal business hours).

2.   Bring the following paperwork with you:

     ● Proof of Ownership (current registration, title with your name printed on front)

     ● Photo Identification (valid US Drivers license, state ID, military ID, or passport)

     ● A police department release if your vehicle is on hold

3.Provide payment in full (cash, Visa or MasterCard.  No checks will be accepted)

Instructions to Retrieve Property From your Vehicle

NOTE: We will only release property from a vehicle to the legal registered owner.  There are no exceptions to this rule.  You must be able to show valid identification and proof of current registration in your name to claim any property.

If the vehicle is on a police department hold, you must obtain a “property release” form from the arresting police department.

Please note that nothing attached to the vehicle by any means will be released.

* All other property will remain under the same hold as the vehicle until full payment is made.

NOTE: A vehicle stored in our impound lot will only be released to the legal and/or registered owner.  The exception to this rule would be when the legal and/or registered owner’s actual presence is unlikely due to a limited list of reasons that may, or may not, be limited to:

1. hospitalization due to injury or illness

2. located in another city, state, or county of considerable traveling distance from the location of our main office

3. imprisoned in a local jail, state or federal detention center

     In the event that one of the above three scenarios exist, a “Vehicle Release Consent Form" will be required to be completed and notarized by a legally commissioned notary public.  Said form may be obtained by clicking on the link above and faxing to our office at (630) 801-1552.

     In a case where the legal and/or registered owner has been judges to be mentally incompetent by a signed court order, a copy of said court order accompanied by a valid and/or legal power of attorney instrument will be required for presentation at the time of the vehicle’s release. 

     In a case where the legal and/or registered owner is deceased, then a valid/legal death certificate will be required for presentation at the time of vehicle’s release, in addition to documents providing proof that the person the vehicle is being released to is the “excecutor” of the estate of the legal and/or registered owner of the vehicle being released, or any legal and binding document(s) that can establish that the person claiming such a vehicle has a legal right to take possession of same.

Frequently Asked Impound Questions

Q. Does it matter how long I leave my vehicle in impound?

A. Yes.   Fees are assessed daily.  To minimize your costs, please arrange to pick up your vehicle as soon as possible.  Furthermore, after a set period of time (approximately 30 days depending on the year of the vehicle) it becomes at risk of being sold at auction.

Q. What happens if I don’t retrieve my vehicle in time?

A. If you are unable to pick up your vehicle within the set time, you have two options:

Option 1

You can do nothing and leave your vehicle.  We will attempt to sell it at auction to recover the towing and storage fees.  If the vehicle does not sell, or the sale price does not cover all the fees, we will begin collection proceedings to recover the remaining balance.

Option 2

We understand that sometimes people are in a difficult situation and may not have the means to be able to claim there vehicle.  In this situation, we offer our “amnesty” program.  This works by you paying the towing charge (this covers our costs) and surrendering the vehicle title.  Then we keep the vehicle and do not proceed with collections.  For anyone interested in protecting there credit, we strongly suggest this option.

NOTE:  If you choose not to participate in the “amnesty” program during during the first 30 days, we can not offer it to you later.  Once the vehicle account is in collections, we do not have the right to negotiate the account.

Q. Can I pick up a car if I’m not the registered owner?

A. NO, the legal registered owner must be present to pick up vehicle